Job Title: Technical Support Desk Analys
Hybrid Onsite in Boca Raton, FL
As a Technical Support Desk Analyst you assist customers with installation and troubleshooting of managed customer premise equipment and services. You will serve as the first line of contact for, providing initial troubleshooting of IP Telephony anomalies, and facilitate internal and external escalations where necessary. The Tech Support Desk Analyst handles direct customer support requests and provide guidance to onsite field technicians during Installation of equipment. You will collaborate with team members to resolve issues.
Are you detail oriented? Do you have a track record of outstanding customer service and are known for your ability to quickly analyze what people need and establish rapport? This role is tailor made for someone with a technical aptitude, eagerness to learn, great interpersonal skills, out of the box problem solving skills and who fundamentally enjoys customer interaction and assisting others.
Customer-facing voice tasked with providing a consistent, prompt, and high-quality level of customer support
Troubleshoot and solve Tier 1 issues, escalate where needed, and follow-up promptly to ensure client expectations are both met and exceeded
Assist customers to effectively use products to meet their business needs
2-year degree from technology/trade school/college or proven equivalent work experience required
Strong aptitude for technology and ability/desire to learn new software and hardware
Experience in VOIP/LTE/Telecommunications an asset
Knowledge of Networking fundamentals (TCP/IP, DHCP, VPN) Is an asset
Outstanding time management. organizational, problem solving and analytical skills
Exceptional communication skills adept at translating difficult technical terms and problems into relatable language for a wide audience
9 Paid Holidays
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