Support Desk Analyst

Job Title: Support Desk Analyst
Pay: 21-22/hr
Location: Hybrid Onsite in Boca Raton, FL

Job Responsibilities:
You’ll be the customer-facing voice, responsible to provide a consistent, prompt, and high-quality level of customer support.
Troubleshoot and solve Tier 1 issues, escalate where needed, and follow-up promptly to ensure client expectations are not only met but exceeded.
Assist customers to effectively use our platform, help them design and rejig call flows to meet their business needs and educate them on our products and best practices.
Willing to be on-call evenings, weekends and scheduled holidays as part of a rotating on-call support schedule.

Job Qualifications: 
Prior experience in Tier 1 technical support or Customer Success is an asset. 
Strong aptitude for technology and ability/ desire to learn new software
Knowledge of Networking fundamentals (TCP/IP, DHCP, VPN) is an asset
Excellent time management, organizational, problem solving, and analytical skills
Your verbal and written communication skills are one of your strongest attributes.  you can translate difficult technical terms and problems Into relatable language for a wide range of people.
Thrives In a multi-tasking environment and can adjust priorities on-the-fly
Post-Secondary education preferred.

Full Medical/Dental/Vision benefits
401k Match
Paid time off
9 Paid holidays

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