Customer Service – Insurance
MUST HAVE PROPERTY AND CASUALTY INSURANCE EXPERIENCE
MUST HAVE CALL CENTER EXPERIENCE
MUST HAVE RELIABLE INTERNET ACCESS
6 month contract
Start Date: 9/25 or 10/2
Summary: Assists Agents by reviewing new and renewal policies and endorsements to determine insurability following client and company guidelines. Addresses underwriting concerns, obtains all required documentation and takes underwriting action on non-compliant submissions within company guidelines by performing the following duties.
Essential Duties and Responsibilities
Receives and handles calls regarding bind requests, endorsement requests, cancellations, reinstatements, inspections, missing information and quote submission for acceptability and process.
Provides service to internal and external customers via written and verbal communication on policy coverage risk and/or structure approvals or denials that meet client and company standards.
Reviews applications for insurance coverage, reports from loss control consultants, wind mitigation and property inspections, and other information to determine if application is acceptable for the available client program(s).
Evaluates and determines policy cancellation or reinstatement, modification of coverage form or limit within client and company guidelines.
Evaluates the experience of a risk against the class of business under review.
Evaluates the loss potential due to catastrophe, severity, and/or frequency.
Processes transactions and adjusts records as necessary and within company policy and procedure guidelines.
Analyzes transactions, searches available records using computer, printouts and/or company files.
Reports on any and all unusual conditions affecting client satisfaction.
Suggests workflow and process improvements to enhance efficiency.
Reviews, organizes and forwards information to other areas for handling or consideration.
Communicates effectively with individuals/teams and reports any problems to the Supervisor.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor’s degree from a four year college or university, business degree preferred; or three (3) to five (5) years of Agency or underwriting experience in Personal Lines including homeowners and other lines; or equivalent combination of education and experience. Must have knowledge of Florida Insurance Statutes and Florida Department of Insurance regulations and policies.
Computer Technical Skills:
To perform this job successfully, an individual should have a working knowledge of Microsoft Office applications to include Word, Excel, PowerPoint, and Outlook and Internet browser applications.
Certificates and Licenses:
an active 2-20 or 4-40 license is a plus
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