Associate Client Experience

Client Experience Associate


Position Summary:

Cutting Edge Recruiting Solutions has a client seeking a 100% Remote Associate Client Experience Professional. This individual will be contacting agents, surveyors, other departments, or county offices in order to obtain the necessary information needed to process transactions. The position will report to a Client Experience Supervisor.  


Compensation: $21 an hour


Job Responsibilities/Essential Duties: 

  • Answer incoming calls and make outbound calls to service our customers  
  • Accountable for first time final completion of same day customer requests.
  • Process all customer inquiries
  • Strict adherence to schedule provided by management
  • Communicate technical information to agents, surveyors using written and/or verbal communication 
  • Meet minimum performance standards determined by Key Performance Indicators
  • Effectively communicate with manager and other team members
  • Perform other duties as assigned.


Skills & Experience: 

  • 1+ years of office and/or administrative background
  • Customer Service experience including verbal/telephone skills
  • Insurance industry experience preferred
  • Numeric 10-key typing experience preferred
  • Action oriented and focused on solving customer problems with poise and courtesy.
  • Ability to always maintain and display a positive attitude, supporting business needs, and changes.
  • Strong organizational and interpersonal skills with attention to detail. 
  • Comfortable with ambiguity and able to work with frequent and multiple policy, procedure, and regulation changes.
  • Proficiency at keying alpha and numeric information with accuracy and speed.
  • Knowledge of basic equipment functions, such as how to create and maintain files, printing, copying, phone messaging and voicemail.
  • Specific knowledge and training on the underwriting processes including but not limited to policy cancelations, endorsements, and renewals.
  • Exhibit superior telephone service skills to manage the call, build customer rapport, and address questions regarding NFIP rules and regulations.
  • Able to shift between priorities as needed throughout the workday.
  • Work independently with moderate supervision as well as within a team environment




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